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Refunds

Credit Card Payments

Products purchased by credit card will be refunded to the credit card used. There is no handling fee for credit card refunds. The timing of a refund depends on the billing cycle of the credit card company, the booking date and the date on which the cancellation or booking change was made.

(1) Refunds requested before payment is processed

We will refund the adjusted amount to your credit card account.
Depending on the billing cycle of the credit card company, it is possible that the full amount will be deducted first and refunded afterwards.

(2) Refunds requested after payment has been processed

The full amount will be deducted, and later, the adjusted fare will be reimbursed to your account. Depending on the billing cycle of the credit card company, the refund procedure may take up to one or two months. We are not able to access policies for individual policies or credit cards. Please refer to your credit card company or credit card statement for details.