Frequently asked questions
Reservation/Payment (Reservation)
Most popular questions in this category
How to reserve
- When can I reserve a seat?
- What time is the deadline for reservation?
- My companion and I want to board and get off at different places. How should I make a reservation?
- Can a minor reserve as well?
- Is it possible to use a bus without making a reservation in advance?
- The departure time is 25:00. What time is 25:00?
- How many people can I book at one time?
- Can my friends/family make a reservation for the highway bus on behalf of me?
- My friend and I reserved separately, can we get on the same bus?
- How can I check if there are any seats available?
- Can we be put on a waiting list if there are no available seats?
- Who is eligible for student fare?
- How can I book a ticket with the student fare?
- Who is eligible for the senior fare?
- How can I book a ticket with senior fare?
- Can I get a discount if I booked earlier?
- Is the discount fee deducted from the indicated price?
- My phone number does not fit to input for the emergency contact number.
- I cannot register my name.
- I cannot log in.
- A reservation cannot be completed and becomes an error.
- I want to confirm whether the reservation (the change) was completed.
- Can I make a reservation by email?
- I travel with a friend and we want to sit together. Is it possible to specify seat numbers?
- I cannot choose the desired boarding/arrival place which is listed on the bus schedule.
- How can I receive the ticket for the bus?
- I cannot input the name of the companion.
- Do you have the short-distance buses (Osaka-Kyoto, Tokyo-Yokohama, etc.)?
- Can members in the same group sit together?
- It becomes a settlement error and cannot pay on credit.
Payment Method
Reservation confirmation
- I want to confirm whether the reservation (the change) was completed.
- How can I check if my payment is completed?
- What is the Confirmation Email?
- I haven't received a confirmation email yet.
- If I cannot print out the confirmation email, what should I bring with me when checking in?
- How can I check the boarding maps?
- How can I confirm the boarding and alighting locations for the bus?
- Can I know where my seat is located before my departure?
- I am a woman traveling alone. Is there a possibility that a male passenger will sit next to me?
- Can my children sit on my lap?
- What is the difference between WILLER EXPRESS and STAR EXPRESS?
- I can not find the boarding place / the arrival place where I want to book.