BusHow to cancel Japan Bus Pass

How to modify or cancel a reservation

Step 1: Log in to My Page.


Step 2: Check Bus Pass management page.

Select Bus Pass management under the Reservation Management menu.

Step 3: Click the "Change or Cancel" button on the trip you wish to modify or cancel


Step 4: Select either "Change" or "Cancel"

Choose "Change" to change your booking, "Cancel" to cancel your booking.
  • If you cancel your bus pass booking one day before day of departure, will go back to "unused" status.
  • If you cancel your bus pass booking on the same day of departure, it will not go back to "unused" status.