WILLER EXPRESS

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40+ highway bus routes across Japan.

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Cancellation Policy

Besides cancellations, there are other cases in which cancellation fees apply when making changes. For example, when changing the number of passengers. For more details, please check the information provided below. To check the cancellation fee for your reservation, please go to MY PAGE.
The changes and cancellations you can make depend on which plan you have booked. For more details, please check Changing or Cancelling your Reservation.

Cases in which the cancellation fee applies

1) When cancelling a reservation.
2) When reducing the number of passengers in your reservation (eg. cancelling one out of two passengers).
3) Changing or cancelling options.
4) Changing the type of passenger (eg. changing from student to adult).
5) Changing the gender of the passengers.
6) Changing the boarding/arriving location to one where a different fare applies.
Please note that the cancellation fee applies to each passengers' change or cancellation.

Cases in which the cancellation fee does not apply

The cancellation policy varies according to each plan. Please see below for more details.
Changes of reservarion are available
If you chose a plan that says Changes of reservation are available:
  • Changing the date of departure to one day before or after the original date, as long as it is done before the deadline.
  • Changing the bus before the deadline.
  • Changing your plan or seat type before the deadline.
  • Changing boarding/arriving location.
  • Adding more passengers.
  • Changing passenger names.
Changes of reservarion are restricted
If you chose a plan that says Changes of reservarion are restricted:
  • Changing boarding/arriving location to one with the same fare.
  • Adding more passengers.
  • Changing passenger names.


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