How to cancel a booking
Step 1: Go to the website: http://willerexpress.com/en/
Step 2: Login in My Page account
Step 3: Go to “Recent reservations list” in “Reservation Management” Section
Step 4: Choose the booking you want to Change bus number, Click “Confirm/ Change/ Cancel”
Step 5: Click “Cancel”
Step 6: Choose the new bus number you want to change to*Please note that the red message at the top of the page means that the cancellation of your booking is NOT completed, you will need to move to the next step.
Step 7: Confirm the information of cancellation fee and refund, then click “Cancel this content”
Step 8: Confirm all information of the cancellation once more and click “Confirm and complete the cancellation.
Step 9: Complete the cancellation
There will be a notice on the page that your reservation has been cancelled.
A confirmation email for the cancellation will be sent to your email address within 10 minutes.