WILLER website is now available in English, 繁體中文, 简体中文, 한글, Tiếng Việt, ภาษาไทย and 日本語.

WILLER website is now available in English, 繁體中文, 简体中文, 한글, Tiếng Việt, ภาษาไทย and 日本語.

japan buss pass Unlimited rides in Japan

Bus > FAQ > Reservation/Payment (General Reservation) > How can I change my departure or arrival place? ...

Frequently asked questions

Reservation/Payment (General Reservation)

How can I change my departure or arrival place?


1. For buses operated by Willer Express/Star Express:
You can change boarding/arrival locations online on My Page up until reservation deadline.
We also accept change request through telephone. We do not accept change request through email.

*Note: if you miss a stop, you can board the same bus at the next stop. However, we will not refund fare difference (if any).

2. For buses operated by other bus companies:
Change is not available. Please cancel your reservation and rebook. Cancellation fee might apply.

3. For Bus Pass reservation:
a. Before the departure date: please cancel your reservation and rebook.
b. On the departure date: please call to our Customer Center during business hours. We do not accept change request through email.