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Making changes after making a booking

Some packages allow certain items to be changed after booking.
Depending on the changes, a cancellation fee may apply.
For details, refer to the table below.

Reservation modification and fee table

Display Plan change available
(Normal plan)
Plan change not available
(Other plans)
Changes of reservation are available
Changes of reservation are restricted
Items Change Cancellation fee applies Change Cancellation fee applies
Date of travel Yes *1 No *1 No
Bus Yes *1 No *1 No
Package/seat type Yes *1 No *1 No
Destination – same travel charge Yes No Yes *3 No
Destination – different travel charge Yes No *1 Yes *3 No *2
Options Yes Yes Yes Yes
Add passengers Yes Yes
Remove passengers Yes Yes Yes *3 Yes
Passenger name Yes No Yes No
Passenger gender Yes Yes (Need rebook) Yes Yes (Need rebook)
Classification Yes Yes (Need rebook) Yes Yes (Need rebook)
Note 1: The conditions of use of the Bus changing services will apply.
Note 2: An additional fee may apply for changes
Note 3: Passengers using buses other than WILLER EXPRESS and STAR EXPRESS, regardless of whether the fare is the same or there is a difference, must rebook if there is a change in the place of boarding or alighting or if there is a reduction in the number of passengers.

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