Making changes after making a booking
Some packages allow certain items to be changed after booking.
Depending on the changes, a cancellation fee may apply.
For details, refer to the table below.
Reservation modification and fee table
Display | Plan change available (Normal plan) |
Plan change not available (Other plans) |
||
---|---|---|---|---|
Changes of reservation are available |
Changes of reservation are restricted |
|||
Items | Change | Cancellation fee applies | Change | Cancellation fee applies |
Date of travel | Yes *1 | No *1 | No | - |
Bus | Yes *1 | No *1 | No | - |
Package/seat type | Yes *1 | No *1 | No | - |
Destination – same travel charge | Yes | No | Yes *3 | No |
Destination – different travel charge | Yes | No *1 | Yes *3 | No *2 |
Options | Yes | Yes | Yes | Yes |
Add passengers | Yes | - | Yes | - |
Remove passengers | Yes | Yes | Yes *3 | Yes |
Passenger name | Yes | No | Yes | No |
Passenger gender | Yes | Yes (Need rebook) | Yes | Yes (Need rebook) |
Classification | Yes | Yes (Need rebook) | Yes | Yes (Need rebook) |
Note 1: The conditions of use of the Bus changing services will apply.
Note 2: An additional fee may apply for changes
Note 3: Passengers using buses other than WILLER EXPRESS and STAR EXPRESS, regardless of whether the fare is the same or there is a difference, must rebook if there is a change in the place of boarding or alighting or if there is a reduction in the number of passengers.
*Reservations can be changed and canceled from My Page.
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