WILLER website is now available in English, 繁體中文, 简体中文, 한글, Tiếng Việt and 日本語.

WILLER website is now available in English, 繁體中文, 简体中文, 한글, Tiếng Việt and 日本語.

BusHow to cancel Japan Bus Pass

How to modify or cancel a reservation

Step 1: Log in to My Page.

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Step 2: Check Bus Pass management page.

Select Bus Pass management under the Reservation Management menu.
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Step 3: Click the "Change or Cancel" button on the trip you wish to modify or cancel

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Step 4: Select either "Change" or "Cancel"

Choose "Change" to change your booking, "Cancel" to cancel your booking.
  • If you cancel your bus pass booking one day before day of departure, will go back to "unused" status.
  • If you cancel your bus pass booking on the same day of departure, it will not go back to "unused" status.
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