Japan Bus Lines Cancellation Request Form
If you cannot cancel your booking from My Page or Non member reservation confirmation, you can also cancel through the cancellation request form.
Notice
- Please send one request form per booking
- The cancellation fee is calculated based on when the customer center receives your cancellation request.
- If you send us an email after the departure time, you will be considered a "no-show," and 100% of the cancellation fee will be charged.
- The cancellation process is completed when you receive the confirmation email from the customer center.
- Bookings made by phone cannot be changed or canceled from My Page. Please call our customer center for cancellation.
- You cannot cancel JBL Pass from this form. Please cancel from My Page.
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