Cancellation Request Form

Cancellation Request Form (Please send one request form per booking)

Please click "Send" button, after enter necessary information of your booking that you would like to cancel.
*[Required] are essential input items. Please make sure if you inputted to all [Required] items.
We accept your request only if we received your request form before the departure time.
If we received your request after the departure time, we will not refund your travel fees.
Depending on your reservation status, there may be a cancellation fee.
Reservation and Inquiries:
050-5805-0383 *From outside Japan:81-50-5805-0383

Business Hours:
(JST) 10:00-14:00,15:00-19:00 Everyday
The phone will connect to WILLER TRAVEL call center. When you make a call, please mention that you are calling by looking at JAPAN BUS LINE website to the operator.

Cancellation fee of the time when we received your request form will be charged.
The balance after deduction of cancellation fee will be refunded.

Refund through credit card.

For more information about Cancellation Policy, please see our website. Learn More

[Refund procedure]
After receiving your request, we will arrange cancellation and contact you for refund procedure.
Please understand that it may take a few business days to reply.

Your name [required]
* alphabet
Family name  First name
e.g.: Smith John
Mail address [required]
* Single byte alphanumeric
The mail address will be your login ID.
Input mail address again for confirmation
Reservation Confirmation No. [required]
Departure Date [required]   Year   Month   Day