Cancellation Request Form

Cancellation Request Form (Please send one request form per booking)

Please click "Send" button, after enter necessary information of your booking that you would like to cancel.
*[Required] are essential input items. Please make sure if you inputted to all [Required] items.
We accept your request only if we received your request form before the departure time.
If we received your request after the departure time, we will not refund your travel fees.
Depending on your reservation status, there may be a cancellation fee.
We can not accept cancellation request for the booking using Bus Pass.
Please cancel it on your MY PAGE.
Reservation and Inquiries:
From Japan: 050-5805-0383. From overseas: +81 (50) 5805-0383

Business Hours:
10AM-2PM; 3PM-7PM Japan Standard Time Everyday

Cancellation fee of the time when we received your request form will be charged.
The balance after deduction of cancellation fee will be refunded.

Paid by credit card:
Refund through credit card.

Paid at a convenience store:
Refund to your Japanese bank account. For refund, we do not transfer to the banking institutions outside Japan. 440 yen per booking and per cancellation is deducted as the transaction fee, when the money is refunded.

For more information about Cancellation Policy, please see our website. Learn More

[Refund procedure]
After receiving your request, we will arrange cancellation and contact you for refund procedure.
Please understand that it may take a few business days to reply.

Your name [required]
* alphabet
Family name  First name
e.g.: Smith John
Mail address [required]
* Single byte alphanumeric
The mail address will be your login ID.
Input mail address again for confirmation
Reservation Confirmation No. [required]
Departure Date [required]   Year   Month   Day