WILLER EXPRESS

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About cancellation fees

Our cancellation policy.

A cancellation fee will incur in the following case:
  • 1) When you reduce the number of passengers of your reservation. (e.g., canceling one of two passengers.)
  • 2) Changing or canceling an option.
  • 3) Changing the classification of a passenger. (e.g., changing a student to an adult.)
* The cancellation fee will apply to each person for which the change/cancellation applies.
A cancellation fee will not incur in the following cases:
  • 1) Changing the date of travel. (the change must be made by the changing deadline.)redstar
  • 2) Changing the bus. (the change must be made by the change deadline.)redstar
  • 3) Changing the plan or seat type. (the change must be made by the change deadline.)redstar
  • 4) Changing the boarding/arrival location. (when he price is the same.)
  • 5) Changing the boarding/arrival location. (when he price is different.)redstar
  • 6) Changing the number of passengers.
  • 7) Changing the name of passengers.
  • 8) Changing the gender of passengers.
Depending on the terms of your reservation, the terms available to change may vary.
redstar =May not be able to change depending on the plan.
If you have reserved a plan which is not able to be changed, and you wish to change terms with a redstar, please cancel the reservation and reserve it again.
Click here for details.
About the cancellation fee.
You can confirm cancellation on the webpage while you are making a reservation or through "My Page" after you finish your reservation.


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