How to cancel a booking
Log in from the 'My Page' icon to your WILLER member account or from the 'Guest' icon if you have a non-member reservation.
Go to ’Recent reservations list’ in ’Reservation Management’ Section.
Choose the booking details you want to cancel and click the 'Confirm / Change / Cancel' button.
Click the 'Cancel' button.
Confirm the cancellation detail and click 'Go to the reservation detail page and confirm the overall adjustment details'.
Check your reservation details and payment information again, and then click the 'Cancel this content' button.
Confirm the details of the cancellation and click the 'Confirm and complete the cancellation' button.
The cancellation has been completed.