Preventive measures to proved customers with a safe ride
(WILLER EXPRESS)
Last updated: May 22, 2020 at 12:00
WILLER EXPRESS has taken the following measures to prevent the spread of infectious diseases and to provide customers with a safe ride.
WILLER EXPRESS Preventive
Measures against New Coronavirus
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- All the air inside the bus is replaced in 5 minutes all the time by setting the outside air mode.
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- The seat next to you is guaranteed to be vacant and secures your physical distance for the time being.
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- Your standing position is indicated by the physical distance stickers.
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- A disposable face cover is attached to the canopy (hood) as a measure against droplet infection.
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- Temperature measurement
* Those who are 37.5 degrees or above are kindly requested to refrain from boarding.
Request to customers
(1) Securing physical distance (outside the bus)
Keep distance with the passengers around you.
When standing in a line, please check the standing position with the physical distance sticker.
Physical distance sticker
(2) Temperature measurement
Before getting on the bus, please take a temperature measurement with a non-contact thermometer.
* Please refrain from riding if the temperature exceeds 37.5 degrees. Full refund will be issued in the case. (commission will be borne by us).
* Those who are 37.5 degrees or above are kindly requested to refrain from boarding, and a full refund will be given.
(3) Disinfection of passenger's hands
After temperature measurement, please disinfect your hands.
* Please be assured that it is not a spray of sodium hypochlorite (diluting water such as bleach) that is harmful to the human body.
(4) Securing physical distance between passengers and driver
Please load your own luggage by yourself. Thank you for your cooperation.
(5) Wearing a mask
Please bring a face mask with you and be sure to wear a face mask and refrain from talking as much as possible in the bus.
Also, please have your meal outside the bus during a break on the way.
(6) Garbage collection
Do not leave rubbish on your seat.
When taking a break or getting off, the driver will collect the garbage outside the bus.
WILLER EXPRESS measures
(1) Wearing face masks, face shields, and gloves
The driver wears a face mask and face shield and gloves to provide a safe ride for the passenger.
* Face shields and gloves should be worn only when serving customers getting on and off.
(2) Check the temperature of all drivers
We check body temperature of all our drivers when making a roll call for the management of physical health conditions.
(3)Installation of hand sanitizer for passengers
Hand sanitizer spray is installed at each bus entrance of WILLER EXPRESS.
* Please be assured that it is not a spray of sodium hypochlorite (diluting water such as bleach) that is harmful to the human body.
(4) Hand washing and gargling
Drivers often wash their hands and gargle. (Hand sanitizers installed at each sales office and rest area)
In addition, when taking a rest at a rest area, they definitely wash their hands, gargle and sanitize their hands without fail.
(5) Cleaning and disinfection
After every operation, we wipe off with hypochlorous acid water and install a check sheet inside the bus.
Drivers wear disposable gloves and thoroughly implement infection prevention measures.
(6) Air circulation
By constantly setting the air conditioner to the outside air mode, the air inside the bus is completely replaced.
* The outside air mode of our company enables to replace all the air inside the vehicle in about 5 minutes.
(7) Physical distance (Inside the bus)
We will arrange the seats so that customers can sit as far apart as possible.
The next seat is guaranteed to be vacant for the time being.
(8) Isolation using the front curtain
The front curtain will be closed for a precaution against infection between passengers and crew.
(9) Install a canopy with face cover
A face cover is attached to the canopy (hood). Be sure to take down the canopy with face cover and sit down.
(10) Suspension of providing blankets
We stop to lend blankets to prevent the novel coronavirus infection.
Please be careful when riding, such as wearing clothes that are easy to regulate body temperature.
We will continue to create an environment where customers can travel safely.
We appreciate your understanding .