Japan Bus Lines - Highway bus, night bus in Japan

Japan Bus Line

Contact Us

A link to our FAQ (frequently asked questions) is provided below to assist people with questions or having trouble using the WILLER website. If that does not help or you need other assistance, please contact us by e-mail or phone as described below.


Although we answer inquiries as fast as we can, there may be a delay in responding to e-mail. If the matter is urgent matter, please check the FAQ to see if your issue is resolved there.

Email Us

If you cannot find a solution to your issue in the FAQ, please send your inquiry by e-mail. We answer inquiries as fast as we can, but there may be a delay.

E-mail Cancelations

Booking cancelations can be requested by e-mail. Please note the following before e-mailing the Cancellation Request Form.

Call Us

We are here to answer your questions and make bookings for your trip. Please note that the line may be busy during peak call times. The telephone number and business hours are as follows:

Customer Center

From Japan: (050) 5805-0383
From overseas: +81 (50) 5805-0383
10AM-2PM; 3PM-7PM Japan Standard Time
Please dial carefully.

Note: The phone will connect to WILLER call center. When you make a call, please mention that you are calling by looking at JAPAN BUS LINE website to the operator.