Frequently asked questions
Change/Cancellation/Refund (Reservation)
If the airplane (train) delayed and missed the bus, can I board the bus next available? Or can I receive money back?
If you miss your reserved bus for any reason, you will not be automatically transferred to the next bus. To board the next available bus, you must make a new reservation and pay the fare.
If you cannot arrive at the departure point on time, please cancel your reservation before the departure time.
In addition, cancellation fees will apply as specified in the regulations in this case.
How to cancel a booking