Frequently asked questions
JBL Pass (JBL Pass)
Most popular questions in this category
General Information
Purchase
- When can I purchase a JBL Pass?
- How many JBL Passes can I purchase?
- Do you give discounts for children?
- Can I purchase a JBL Pass on behalf of my friend?
- How can I receive my JBL Pass?
- Am I eligible to purchase JBL Pass?
- I purchased JBL Pass. However, payment is required when I tried to book a bus.
- Can I purchase a JBL Pass (or book a bus) from a ticket counter?
- How can I pay for JBL Pass?
Reservation
Change/Cancellation/Refund
- Can I change the boarding/arrival location?
- Can I change my booking?
- How can I cancel my booking?
- Can I cancel JBL Pass? In that case, is there a refund?
- Can I change the type of JBL Pass, from a 3-day pass to a 5-day pass?
- An "In progress" sign appears during the cancellation procedure. How long does it take to complete the cancellation?