Japan Bus Lines - Highway bus, night bus in Japan

Japan Bus Line

Privacy Policy

WILLER, Inc. regards it very important to protect the personal information and privacy of its customers and, in order to respect them and give appropriate protection while conducting its business, the company has established following Privacy Policy:

Regarding the Private Policy

The company shall keep any and all personal information to be acquired from its customers via this website under strict control and use it solely for the managing operation of the company and shall not furnish it to or share it with a third party which does not have any relation with the managing operation of the company, without obtaining an agreement from each customer in person or without notice.

Regarding the arbitrary property of information supply

The information to be acquired by the company can be classified into the one which the customer may refuse to supply according to its intention and the other of which supply is required according to the objective of use, such as the name and address to be given at the time of membership registration or reservation.

Regarding the information to be acquired by the company

  1. Information to be acquired at the time of membership registration or reservation (name, address, phone number, mail address, etc.)
  2. Information to be acquired in response to the questionnaire (purchase motive, interest, etc.)
  3. General web access information (domain name, access time, type of browser, etc.)

Regarding the purpose of use

The company will use the personal information provided by customers via this website for the following purposes.
  1. Provision and arrangement for services subscribed by the customers, and managing operation. To the extent considered necessary for the above purposes, such information may be provided to service providers, and business tie-up partners.
  2. Mailing printed matters and other communication documents from the company and sending e-mails for the notification. To the extent considered necessary for the above purposes, such information may be provided to business tie-up partners.
  3. Statistic analysis and review of the information that cannot identify a specific individual in order to improve this website, merchandizes and services of the company. To the extent considered necessary for the above purposes, such information may be provided to service provider. The company never allows any third party to use these outcome. Note that the business tie-up partners shall be obliged to conduct the personal information management under the contract, which shall be the same as the standards specified by the company.

Regarding the use of Custom Audience

The company shall use the Custom Audience in order to request Facebook and Twitter (hereinafter referred to as "Facebook etc.") to display the advertisement customized for each customer based on the customer’s usage of this website, and to understand the use of such advertisement.

What is Custom Audience?

Custom Audience is a function that display the advertisement of the company on a customer’s website, but only where the information of the customer who registered the company is collated and matched with the information registered on Facebook etc. Facebook etc. will not acquire personal information of the customers through this Custom Audience.

Regarding the disclosure of personal information

In the case that a customer concerned, statutory representative, or agent desires to disclose the personal information, please request that by mailing designated document. When requesting by the customer concerned or statutory representative, be sure to enclose the document that enables to objectively confirm the identity of an individual, while, by the agent, be sure to enclose the powers of attorney. However, disclosure may be rejected in the following cases.
  1. Where it is likely to cause harm to the life, body, or property of the individual concerned or a third party
  2. Where it is likely to hinder the proper execution of the business operator who handles the personal information
In principle, the company will not disclose the personal information of the customer without the consent of the customer concerned. However, when the company is requested to do so based on a legitimate procedure prescribed by the law, or when it became necessary for the protection of the company’s rights and properties, the company may use minimum necessary information for such purposes.

Correction and suspension of use

In the case that it is necessary to correct the registration contents which was registered by customer, please log in "My Page" on this website to directly correct it by the customer concerned. In the case that the customer desires suspension of use of personal information, please log in "My Page" on this website and go through the cancellation procedure. Please note that the customer cannot use some or all services provided by the company after completion of the cancellation procedure.


When the customer used this website, such customer is deemed to have agreed to the company’s Privacy Policy. For various reasons, modifications, corrections, additions or deletions may be done partially to the above-mentioned Private Policy in this website. Whenever such case occurs, the company shall notify it in this website. Please note in advance that, when the customer keeps dealing with the company after the change of policy is posted, the customer is deemed to have reviewed and confirmed the contents of modification.

Business tie-up partners

Business tie-up partners are listed below.
  1. Atlas Travel
  2. Tourism Essentials Inc.
  3. Among the companies to which the company outsources its activities, those the company needs to provide with personal information

For inquiry

Enacted: 9/1/2015