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Contact Us

A link to our FAQ (frequently asked questions) is provided below to assist people with questions or having trouble using the WILLER website. If that does not help or you need other assistance, please contact us by e-mail or phone as described below.


Although we answer inquiries as fast as we can, there may be a delay in responding to e-mail. If the matter is urgent matter, please check the FAQ to see if your issue is resolved there.

Email Us

If you cannot find a solution to your issue in the FAQ, please send your inquiry by e-mail. We answer inquiries as fast as we can, but there may be a delay.

E-mail Cancelations

Booking cancelations can be requested by e-mail. Please note the following before e-mailing the Cancellation Request Form.
  • JAPAN BUS PASSES cannot be canceled by e-mail. Please cancel from MY PAGE.
  • E-mail cancelations are considered complete when the Cancellation Request Form is received. Cancelation policies will be applied according to the date the e-mail is received.

Call Us

We are here to answer your questions and make bookings for your trip. Please note that the line may be busy during peak call times. The telephone number and business hours are as follows:
Customer Center
From Japan: (050) 5805-0383
From overseas: +81 (50) 5805-0383
10AM-2PM; 3PM-7PM Japan Standard Time
Please dial carefully.

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