A link to our FAQ (frequently asked questions) is provided below to assist people with questions or having trouble using the WILLER website. If that does not help or you need other assistance, please contact us by e-mail or phone as described below.
Although we answer inquiries as fast as we can, there may be a delay in responding to e-mail. If the matter is urgent matter, please check the FAQ to see if your issue is resolved there.FAQ
We are here to answer your questions and make bookings for your trip. Please note that the line may be busy during peak call times. The telephone number and business hours are as follows:
* English and Vietnamese Customer centers will be unavailable on 30th April and 3rd May 2021.
If you cannot find a solution to your issue in the FAQ, please send your inquiry by e-mail. We answer inquiries as fast as we can, but there may be a delay.
Booking cancellations can be made on your My Page. Please log in your My Page and make canellations. If you have any problems, booking cancelations also can be requested by e-mail. E-mail cancelations are considered complete when the Cancellation Request email is received. * JAPAN BUS PASSES cannot be canceled by e-mail. Please cancel from My Page.