- Method of Payment
- Changing or Cancelling your Booking
- Cancellation Policy
- Changing service
- WILLER Seat Selection
- Luggage and Pets
- About Boarding and Arrival Locations
- Bus Etiquette
- How to book bus tickets
- How to book a package tour
- How to change bus number
- How to cancel a booking
- How to download receipt from My Page
- Check list before departure
How to cancel a booking
Step 1: Go to the website: https://willerexpress.com/en/
Step 2: Login in from 'My Page' icon with your WILLER member acount or 'Guest' icon if you have a guest reservation.
Step 3: Go to “Recent reservations list” in “Reservation Management” Section
Step 4: Choose the booking you want to Change bus number, Click “Confirm/ Change/ Cancel”
Step 5: Click “Cancel”
Step 6: Choose the new bus number you want to change to*Please note that the red message at the top of the page means that the cancellation of your booking is NOT completed, you will need to move to the next step.
Step 7: Confirm the information of cancellation fee and refund, then click “Cancel this content”
Step 8: Confirm all information of the cancellation once more and click “Confirm and complete the cancellation.
Step 9: Complete the cancellation
There will be a notice on the page that your reservation has been cancelled.
A confirmation email for the cancellation will be sent to your email address within 10 minutes.