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Frequently asked questions

Reservation/Payment (General Reservation)

I cannot complete reservation even though there are seats left.

Some overnight buses will have "Ladies Seat Policy", in which a female passenger travelling by herself will be seated next to another female passenger.
If the gender of your group members do not match the gender of the remaining seats, you cannot complete the reservation.

We are sorry, please choose another bus or contact our Customer Center at en-info@willer.co.jp for support.