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Frequently asked questions

Reservation/Payment (General Reservation)

My friend and I reserved separately, can we sit together?

1. For the bus operated by Willer Express/Star Express:
Please contact our customer center and register you and your friend as a group. We will try as best as we can to seat you beside each other.
https://willerexpress.com/st/3/en/pc/contact/
2. For the bus operated by other bus companies:
Seats are assigned by the system automatically right after a reservation is made.
Therefore, seat arrangement later on is NOT possible.