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Frequently asked questions

Change/Cancellation/Refund (General Reservation)

How can I change my departure or arrival place?

1. For buses operated by Willer Express/Star Express:
You can change boarding/arrival locations online on My Page up until reservation deadline.
We also accept a change request through telephone. We do not accept change request through email.
https://willerexpress.com/en/changing-service/

*Note: if you miss a stop, you can board the same bus at the next stop. However, we will not refund fare difference (if any).

2. For buses operated by other bus companies:
Change is not available. Please cancel your reservation and rebook. Cancellation fee might apply.

3. For Bus Pass reservation:
a. Before the departure date: please change it in MY PAGE.
b. On the departure date: please call to our Customer Center during business hours. We do not accept change request through email.
https://willerexpress.com/st/3/en/pc/buspass/cancel.php

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