How can I cancel my booking? I cannot cancel my booking online or through the phone.
You can cancel your booking online until the departure time.
Otherwise, you can send "Cancellation Request Form" until the departure time by email. If you advise us of your cancellation before the departure time, we will accept your request of cancellation and will refund the travel fee after deducting cancellation fee and handling fee. If you did not, we will not refund your travel fees. Learn more