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Frequently asked questions

Change/Cancellation/Refund (General Reservation)

I have booked two or more tickets at the same time and want to cancel only 1 reservation. Can I cancel?

If you have booked two or more bookings at the same time and want to cancel just one reservation, we will accept your cancellation. Depending on your reservation status, there may be a cancellation fee.
If you selected Payment at Convenience Store, and you have not paid yet, you can not cancel only 1 reservation. You have to cancel all reservations you booked together, and have to book once more which you need before "Reservation deadline".
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