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Frequently asked questions

Travelling (General Reservation)

What is a Confirmation Email?

The confirmation email is an email regarding your reservation. This email indicates the information about your payment and guidance on your travel date, time, place and maps (both departure and arrival place) to help you travel more smoothly. You are required to check your confirmation email to make sure that there are no mistakes regarding to your reservation and boarding. If there is any false information, please call our customer center: 050-5805-0383 (*From outside Japan:81-50-5805-0383). Please print out the email, or bring the confirmation mail that is stored on your cellular phone or just copy down your reservation number with you when checking-in. Please bring also the receipt of the convenience store, if you paid at a convenience store.