Online highway bus and bus tour booking in Japan

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Frequently asked questions

Travelling (General Reservation)

What should I do if I can't make it on the check-in/departure time? Can the bus wait for me?

Even if you can not make it on time, the bus will depart on schedule. We can not wait for you or request to ride on other bus. If you can not make it on the departure time, please cancel your booking through internet or contact us. For more information, please check the FAQ forum.

Passengers reserved the buses operated by WILLER EXPRESS can catch up with the same bus at the next available boarding location. However, please note that not all buses will have a next boarding location, and that we will not return the price difference (if any).