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Frequently asked questions

Travelling (General Reservation)

I forgot my belongings inside the bus. What should I do?

Please call our customer center (050-5805-0383 *From outside Japan: 81-50-5805-0383) or email us (en-info@willer.co.jp), then advise us your reservation number. We will guide you the next steps.

*If you wish to deliver your belongings to the address you request, we can arrange it only to the address in Japan. However, we will not be responsible for the package deliver fee.