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Frequently asked questions

Reservation/Payment (General Reservation)

I want to confirm whether reservation change/cancellation has been completed.

If you change or cancel your reservation by yourself, you will receive a confirmation e-mail. You can also confirm through "My Page" if you are a member.

If our system indicates that "Change is pending" or "Cancellation is pending", your change and/or cancellation process has not been completed yet. Please make sure to complete all steps until you actually receive the confirmation e-mail.